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Service & support
Support that continues beyond handover.
A sophisticated home technology system deserves equally sophisticated support. From optimisation and troubleshooting to upgrades and additions, we keep your system performing at its best.
It goes to the partner
Service requests reach Siddharth Shinde directly — the person who designed and programmed your system.
Most things are fixed remotely
With remote access configured at handover, many issues are corrected the same day from our office.
You hold your own file
Your KNX programming file is handed over. Any KNX-certified engineer can service it.
Support questions
What support covers.
Do you support systems installed by someone else?
If it is KNX, usually yes — one of the practical benefits of an open standard. We will need the programming file, or time to survey the installation.
Is there an annual maintenance charge?
Tell us the scope of your installation and we will quote what is appropriate. Basic service stays available to every client, subscription or otherwise.
What counts as working hours?
Monday to Saturday, 10:30 to 18:30. Requests arriving outside those hours are acknowledged as soon as we open.
Will my system need updating over time?
The KNX bus stays stable across the years. Network equipment and media devices occasionally need updates, which we handle remotely.
Need us to look at something?
WhatsApp is the fastest route. You will have a reply inside the hour.